The Drive to Discover. The Experience to Deliver.

Careers At Incyte Corporation

Looking for a challenge and a chance to grow your career?

Then Incyte is the pharmaceutical company for you. While our pipeline demonstrates the ability to compete with much larger pharmaceutical companies in selecting compelling targets and creating high-quality drug candidates, our smaller size enables employees to see the direct impact of their contributions on the direction of the company. Due to our smart, agile culture and cutting-edge science, we delivered a novel, first-to-market product in an unmet medical need in 2011 - the first in the company's history.

Opportunities for taking on new and/or additional responsibilities, in addition to advancement, are a key element in our culture. Add to that a science-based, fast-paced work environment and you’ve got an exciting company in which to work.

In addition to opportunities for growth, we offer an outstanding benefits andcompensation package to help meet personal needs as well.

Take a look at our current openings to find the match that’s right for you!

Incyte Corporation values the talents of our diverse workforce and is proud to be an Equal Opportunity Employer.

Senior Analyst, Operations Application Support

Department: Regional Business Operations
Location: Incyte Corporate Headquarters

Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmunity. Incyte is committed to the rigorous pursuit of research and development excellence to improve the lives of patients, make a difference in health care, and build sustainable value. 

The Company strives to discover and develop first-in-class and best-in-class medicines-advancing a diverse portfolio of large and small molecules.

Job Summary  (Primary function)
The Senior Operations Application Support Analyst influences the design and utility of key business processes, systems, and tools that enable the US Business Unit to effectively execute their daily business.  The Senior Analyst interfaces with key members of the client community and external partners to deliver business solutions in of support Incyte’s US Business Unit.  At times, this role will also support the business and technical aspects of data integration, delivery, and reporting of business information across the US Business Unit. 

Essential Functions of the Job  (Key responsibilities)

  • Function as main point of contact for field inquiries and first-level support on all BIS internal and field-facing applications (Qlik dashboards, CRM, Roster, Portal, Okta, Mobile Locker) to help with troubleshooting and application navigation.
  • Active participation Incyte’s Customer Master (MDM) system; including HCP and HCO resolutions, monitoring field requests, daily data processing and integration between MDM and other internal and external Incyte systems (dashboards and reports, external 3rd party data aggregators, CRM, Portals, etc.).
  • Support of CRM system ( relating to enhancements and day-to-day support for the Commercial and Medical Affairs teams. 
  • Operational responsibility for US Business Unit daily data processing and data feed monitoring to provide continuity, quality, and issue resolution as required.
  • Train other department members as necessary, train new hire classes on field based BI systems as needed.
  • State & Federal Reporting: Work with Compliance, as needed, to prepare and deliver all state/federal required reports (monthly, quarterly and annually).
  • Actively contribute to the documentation and testing of operational processes, data integration points, and data service offerings in support of key customers.
  • Support Commercial Sales and Marketing, Medical Affairs, Compliance, Finance, and liaise with IT as projects or requirements dictate.
  • Identify improvements to existing operational processes and procedures.
  • Communicate and work with business subject matter experts and organizational leadership of varying levels.
  • Express technical and business concepts, ideas, opinions, and develop conclusions both orally and in writing.

Qualifications (Minimal acceptable level of education, work experience, and competency)

  • Bachelor’s degree required.
  • 3+ years’ experience in the pharmaceutical industry or relevant experience.
  • Previous core master data management and sale operations experience OR experience with Salesforce Automation/CRM platforms.
  • Strong working knowledge of Microsoft Office applications (Excel, Access, Word, PowerPoint).
  • Innovative problem solving skills – quickly identify potential solutions while considering possible impacts to other individuals and/or systems across the US Business organization.
  • Proven ability and experience in multi-tasking with a commitment to delivering results in tight timelines.
  • Strong communication and interpersonal skills required.
  • High degree of accuracy and attention to detail.
  • Proven ability to be hands on and oversee project deadlines.

Disclaimer:  The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications.  Management reserves the right to change or modify such duties as required.

Incyte Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We Respect Your Privacy

Learn more at:

The Incyte hiring organization processes your personal data to manage your job application in order to enter into an employment relationship with you if you are the successful candidate.

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job.   You can learn more about this process here.

You may have the right to access, delete, restrict, edit, move, or object to the use of your personal data. You may also have a right to report concerns to the authority responsible for data privacy in the country where the position is based or where you live or work. 

You can learn more about Incyte’s data protection practices here. By accessing this link you can learn about the types of personal data we collect, how we use it, whether collection and processing is optional, sources of the personal data we process, how it is shared, where it is stored or transferred to, how long we keep it, and contact information for Incyte, Incyte’s data protection officer, and your supervisory authority (if applicable).

Please contact if you have any questions or concerns or would like to exercise your rights.

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System